Delivery & Returns

Straight to your dog's bowl,
on time, every time.

Our parcels are delivered by Royal Mail, FedEx and DPD. Every order is tracked, with delivery happening within 1–3 working days.

Track Your Order
Owner pouring a Bound supplement over her dog's food bowl in the kitchen
Free UK Delivery
On orders over £39.99
1–3 Working Days
Every order dispatched fast
Fully Tracked
Follow your parcel door to door
Delivery costs & times

Clear pricing, no surprises at checkout.

Choose the speed that suits you — or spend over £39.99 and delivery is on us.

Delivery OptionDelivery CostDispatch TimeDelivery Time
Standard£4.99Within 48 hours (2 working days)1–3 working days
Express£6.99Same day if ordered before 12pm, Mon–FriNext working day
FREEFree over £39.99Within 48 hours (2 working days)1–3 working days
Bound cat and dog supplements and food cans lined up together
Bound parcel delivered to the front door
Subscription orders

Your subscription, on your schedule.

Subscribers can make changes to an order up until 12pm the day before it's processed. Delivery frequency is based on when the order was first placed, and can be updated any time from your account.

We'll send a reminder email 3 days before renewal, so you always have time to make changes before your next delivery goes out.

Once a subscription order has been processed, we're unable to make further changes — it will ship as scheduled.

Changed your mind?

Returns, kept simple.

You can return any of our products within 30 days if it's unopened and in a condition where it can be resold. We're unable to accept returns if the product has been opened but your dog simply didn't take to it.

We can't cover postage costs, so please send items back to us on a tracked service within 30 days of receiving your order.

Make sure to email us with your order number and returns tracking code at hello@boundpets.com.

Cat and Golden Retriever exploring an open Bound subscription box
Cat eating Bound wet food beside a stack of Bound cans
How to return your order

Four steps, start to finish.

  1. Repack your items securely

    Make sure your products are unopened and in a condition where we can resell them before sending them back.

  2. Include your order number and contact details

    You'll find your order number in your account, in your confirmation email, or on the note that arrived with your order.

  3. Return to us at

    Commands FAO Bound Pets
    9 Bleasdale Court
    2 South Avenue
    Clydebank Business Park
    Glasgow, Scotland, G81 2LE

  4. Email us

    Send your order number and returns tracking code to hello@boundpets.com.

Frequently asked questions

Still have a question?

Visit Our Help Centre
Where is my order?
Your shipping notification email contains a tracking number and a link to track your order. You can also access your tracking information any time via your Bound account at boundpets.com/account.
When will my order be dispatched?
Orders placed with Express Delivery before 12pm Monday–Friday are dispatched the same day. Orders placed with Standard Delivery are dispatched within 48 hours (2 working days).
How does shipping work on weekends?
Our deliveries happen during the week, so if you want a product for the weekend, place your order before 12pm on Thursday and choose Express delivery to receive it by Friday.
When will I receive my refund?
Once we receive your returned items, we'll issue a refund and let you know by email. Please allow 5–10 working days for your refund to be processed.
What countries do you deliver to?
We deliver to the United Kingdom, Guernsey, Jersey and the Isle of Man. Unfortunately, we're currently unable to deliver to the Republic of Ireland.